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Delivery Information

General Policies

Refurb IT currently now ships to PO Boxes.

Refurb IT will not be responsible for damage caused during shipping. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted and there is damage to the product(s) the customer will be responsible for filing a claim with Canada Post and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Refurb IT will provide as much assistance as possible.

Shipping Methods

At this moment Refurb IT ships orders via Canada Post. All appropriate packaging materials are used to meet the shipping requirements of Canada Post.

Shipping Times

Once an order is placed Refurb IT will take 1 to 2 business days to process the order and have it shipped out. Shipping time for the product(s) that are shipped vary based upon the level of shipping that was chosen at time of purchase. Canada Post Expedited shipping has an estimated shipping time of 1 to 3 business days in Ontario, 3 to 5 business days outside of Ontario.

Order Tracking

Once your order is shipped someone in our shipping department will send you a tracking number by email to the email address listed on your account file. Please make sure your email address is correct. You can then go to www.canadapost.ca to track your order. Please note that the tracking number is sent out the following day and your order may already be out for delivery by the time you get the email.